Cigna Tools and Resources
Combining digital technology with our personalized customer service, your Cigna One Guide team is here to help you:
- Resolve health care issues
- Save time and money
- Get the most out of your plan
- Find the right hospitals and other health care providers in your plan’s network
- Get cost estimates
- Understand your bills
- Navigate the health care system
Get it all in the way that’s most convenient for you.
- Call the number on your Cigna ID card
- Access the Cigna One Guide support tool by downloading the myCigna App
Speak with a clinician who can help you understand and make informed decisions about health issues you are experiencing, at no extra cost.
Get help choosing the right care in the right setting at the right time, whether it’s reviewing home treatment options, following up on a doctor’s appointment or finding the nearest urgent care center in your plan’s network. Just call the number on your Cigna ID card anytime day or night.
For behavioral health and substance use support, get access to quality care that’s convenient too. You have access to the Cigna Behavioral Health network of providers.
To find online care:
- Go to myCigna.com > Find Care & Cost
- Search for “Virtual Counselor” under “Doctor by Type”
- Call to make an appointment with your selected provider
Online visits with Cigna Behavioral Health network providers cost the same as in-office visits. Costs vary by plan.
Licensed counselors and psychiatrists can diagnose, treat and prescribe most medications for nonemergency behavioral/mental health conditions, such as:
- Addictions
- Bipolar disorders
- Child/Adolescent issues
- Depression
- Eating disorders
- Grief/Loss
- Life changes
- Men’s issues
- Panic disorders
- Parenting issues
- Postpartum depression
- Relationship and marriage issues
- Stress
- Trauma/PTSD
- Women’s issues
